Penad was originally founded, and continues to
operate, on the fundamental premise of delivering quality services
and products to the pension industry.
Since the company?s inception, Penad has proven
that it is possible to provide a superior level of customer service
by adopting a "customer first" philosophy and backing this
up with a team of highly competent administrators and leading-edge
computer technology.
Penad's "customer first" philosophy has withstood the test
of time and is credited for the company's long standing history and
the loyalty of our clients.
Penad take great pride in the fact that it's customers consistently
rank our service highly, and we make it our business to keep it
that way.
This Service Guarantee reflects Penad's ongoing commitment to
providing a level of service that is second to none.
Zero Errors
Penad's clients consistently rank the need for
absolute accuracy of pension calculations as their primary concern.
All transactions are peer-reviewed and Penad's proprietary computer
systems contain numerous error checks. Simply put, mistakes are not
tolerated.
Data Privacy
Given the long-term life of pension plans, and
the confidential nature of the information, the security of a plans data is critical. To protect client data, Penad has
implemented measures such as firewalls to ensure data is protected
from unauthorized access, and has adopted stringent internal data
confidentiality rules and policies mandated by it's internal
Privacy Policy Committee, which is comprised of the company's
executive.
Personal Service
When a plan administrator, or a plan member,
needs to talk to a Penad Client Service Representative, during
regular business hours, the company strives to have it's
representatives available in person. The Representative will deal
with and questions or concerns efficiently and professionally.
Unbiased Advice
Penad guarantees the utmost integrity and
quality of the advice we may be asked to provide. Clients and plan
members can rely on Penad to respond with information and advice
that meets their needs.
Penad's goal is to maintain
total client satisfaction
