About Us

Service Guarantee

Penad was originally founded, and continues to operate, on the fundamental premise of delivering quality services and products to the pension industry.

Since the company?s inception, Penad has proven that it is possible to provide a superior level of customer service by adopting a "customer first" philosophy and backing this up with a team of highly competent administrators and leading-edge computer technology.

Penad's "customer first" philosophy has withstood the test of time and is credited for the company's long standing history and the loyalty of our clients.

Penad take great pride in the fact that it's customers consistently rank our service highly, and we make it our business to keep it that way.

This Service Guarantee reflects Penad's ongoing commitment to providing a level of service that is second to none.

Zero Errors

Penad's clients consistently rank the need for absolute accuracy of pension calculations as their primary concern. All transactions are peer-reviewed and Penad's proprietary computer systems contain numerous error checks. Simply put, mistakes are not tolerated.

Data Privacy

Given the long-term life of pension plans, and the confidential nature of the information, the security of a plans data is critical. To protect client data, Penad has implemented measures such as firewalls to ensure data is protected from unauthorized access, and has adopted stringent internal data confidentiality rules and policies mandated by it's internal Privacy Policy Committee, which is comprised of the company's executive.

Personal Service

When a plan administrator, or a plan member, needs to talk to a Penad Client Service Representative, during regular business hours, the company strives to have it's representatives available in person. The Representative will deal with and questions or concerns efficiently and professionally.

Unbiased Advice

Penad guarantees the utmost integrity and quality of the advice we may be asked to provide. Clients and plan members can rely on Penad to respond with information and advice that meets their needs.

Penad's goal is to maintain total client satisfaction