When Penad was founded in 1983, customer service in the pension industry was in a deplorable state. Most transactions took weeks or even months to complete, calculations were often wrong, and even basic information was inaccessible. Penad was founded in the premise that this need not be so, and as a result we successfully created administration processes with a "customer first" philosophy.

Pension Administration and Pension Software

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Penad Pension Services Limited is Canada's leading source for third party pension plan administration services. Plan sponsors depend on Penad to administer a wide range of defined benefit and defined contribution pension plans. Penad offers a specialized, efficient, service based upon years of administration and technological experience combined with proven fiduciary capabilities.

Advantages of Outsourcing to Penad

Reduction of In-House Costs
As a result of outsourcing, the plan sponsor's in-house costs such as personnel, physical office space, computer systems, software maintenance and updating can be dramatically reduced. 


Efficiency
The administration of a pension plan can become more efficient because it is being administered by Penad's experts. Penad's pension administration teams have many years of relevant experience. They stay current with pension trends and legislation changes. To ensure accuracy, timeliness, and quality service, Penad's state of the art systems are constantly being upgraded to meet the changing needs and environment of pension administration.

Reduction of Plan Sponsor Liability
Being dedicated pension practitioners, Penad's administrators are always current on applicable legislation, disclosure rules and benefit calculation requirements. Penad employs a rigorous peer-review system for checking all calculations and administration functions.

Turnaround Times
At Penad, administration function turnaround times have set new industry standards. Penad works closely with its clients to establish service levels which meet their requirements for delivery. Penad uses that negotiated service standard as a barometer for measuring client satisfaction.
Our experience has proven repeatedly that the delivery by Penad of required information and reports is accomplished much more quickly and efficiently than if completed in-house.

Dedicated Personal Services
Penad is a service driven organization that provides unlimited direct contact with the administrator(s) responsible for a client account. Highly trained, and dedicated, client centric pension administrators deliver best-in-class service that results in meaningful, timely and cost effective solutions. 

 

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